Refund policy
Cancellation will only be accepted if your order hasn’t been shipped. A cancellation fee of Rs. 500 or 4% whichever is higher will be charged on pre-paid orders.
How to Initiate the Refund Process?
1. Customers should contact Tayet customer support on 8581-8581-450 or write to shoptayet@gmail.com within 48 hours from the delivery of the product.
2. Customers should not return the product before receiving a confirmation mail from Tayet about the same.
3. All the products must be returned in their original condition, unaltered and unused, in packed condition.The courier partner will not accept return shipments in case the package is not sealed by the customer.
4. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.
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If you received the product, it will be eligible for refund, only in cases where there are defects found with the product.
NOTE: We shall not entertain any request after 48 hours from the delivery of the product.
Refund
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of Tayet.
International Order:
For international orders, currently we do not provide for refund policy. Although, Tayet will refund the amount to the customer only under following two circumstances and at the sole discretion of Tayet:
1. We will accept the return of only the defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go-ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Tayet like shipment expenses both to and fro, customs paid and any other charges.
